My brief won't launch

There are a few reasons why your Brief might not be launching. Before you reach out to your Customer Success Manager, please check the following: 

• Check for Brief errors. There are certain fields that are necessary to launch the Brief, or fields that must be filled out a specific way. Check the Brief and update any errors that you might see.
  
  
• Check character counts! Creators are visuals people, and we've learned from past experience that the more you put in, the less they read. To make sure you're getting the best content, we limit the amount of characters you can use. You can use the "shorten text" button within the platform to get closer to the limits.
  
  Here are the character limits for each field:
• Explain how the products work - 2,000     
• Tone of the video - 100 characters
• Video Concept - 2,000 characters
• Shot list - 2,000 characters
• Messaging Points - 2,000 characters
• Style guide content we want/don't want: 500 characters per asset 
• Content non negotiables - 250 characters per line 
• Terms & Conditions: 15,000
  
  
• Check file size of sample content. All uploaded content can not exceed 50MB. We recommend using links if you need to add more examples!